a. Web-Enabled Applications Development Globalization has changed the essence of today’s market, and with the continued development of the Internet, not only has this evolutionary system changed how people around the world live, it has also changed how organizations conduct their businesses. Nowadays many organizations recognize the dire need to embrace the potentials allowed by the Internet to further expand their reaches and consequently, evolve. TIR has acknowledged this reality and is focused on creating unique, tailor-made web-enabled applications for progressive businesses. We have therefore designed and implemented a wide range of interactive media strategies for many companies by providing Internet and Intranet solutions in creating web-enabled applications engineered by effective IT infrastructures. The business process uses the internet to cut lead-time and reduce the cycle time of various processes. TIR has the expertise and the readily available resources to develop from a wide range of static webpages to sophisticated Web-Enabled Applications. TIR has also developed its own in-house e-Commerce engines to use as building blocks for generic e-Commerce applications. This in-house expertise goes a long way in successful implementation of customer’s requirements. Page 2

b. Legacy Systems Integration To keep up with the dynamic speed of today’s economy, businesses are required to Web-enable their legacy systems. TIR, with its team of business consultants, designers and web-enablers are able to provide end-to-end services to web-enabled legacy systems. Either using off-the-shelf middleware technology, TIR is able to revitalize legacy applications into Web-enabled real-time online systems. Web-enabling legacy systems use the power of the Internet to integrate customers and business partners, to cross system boundaries, and to provide seamless integration of services. TIR will assimilate interface connection with the back-end systems and the integration of various electronic front-end delivery channels and legacy applications. By Web-enabling and maintaining the present systems, TIR is protecting investments made by the clients on their legacy systems. TIR is also preparing itself to venture into WAP (Wireless Application Protocol), the use of IVR (Interactive Voice Response) and other end-user devices as a means of delivery and to interface m-commerce with legacy systems. Page 3

c. Database Management & Integration Information and knowledge has become the most important assets for the current business environment, and business decisions are needed to be made immediately almost all the time. Disparate information, residing in multiple databases and multiple platforms adds to the complexity of accessing both data and information. At TIR we understand the issues for database integration: • Inter-connectivity and inter-operability of heterogeneous systems • Interface policies and protocols and integration management • Database integrity and duplication of data • Operational framework and policies • Re-engineering of current business processes •Timing availability of supporting infrastructure - internet connectivity and desktop PC   availability for the officers, etc • Robust security • Multiple hardware and software platforms • Future enhancements – such as data mining capabilities The TIR database team will enable the management of information exchange in an open standard, multiple system environments. The integration process is made by using state-of-the-art middleware transaction processing technology in a distributed computing environment that is able to support multi-tier client-server applications and other technology such as WAP. By its ability to support highly reliable and scaleable processing requirements, TIR will ensure delivery of the information at the right place, at the right time to assist in making the right decisions. Previous

At TIR, we drive ourselves to serve our clients better, thus we have developed our online technical support, Support21, which is an all-in-one online problem reporting and management system for our clients. Part of Support21 is also a helpdesk with a 1-300 number for personal assistance. Our team of qualified and certified engineers and technicians are able to give round-the-clock maintenance and support services to cater from desktop computers to high performance computers like SGI, SUN, IBM, HP, Convex and SPP. Our expertise also extends to Intel-based platforms such as Windows, NT, Novell Netware and Linux operating systems. The services that we offer in our Support21 systems are: • Hardware/software maintenance support • System troubleshooting • End-user application support • Software/Application Installation & Configuration • Network System Support • General IT Consultation Support21 services are provided online and onsite. The basic online support provides our clients with unlimited support through phone, fax, e-mail or through the web, 9 am to 6 pm daily, from Monday to Friday, with an option to subscribe to our 24/7 package. Support21’s main feature is the Centralized Helpdesk Services. It assures clients a fast, immediate and reliable support with features such as on-line tracking facilities to track requests and complaints. The centralized helpdesk coupled with Support21 onsite preventive and corrective maintenance service will free clients of all hardware & software worries. With a quick response time (2 hours response time for Klang Valley area) it ensures the shortest downtime possible. This service could be further expanded to include our onsite personnel located at our client’s premises. Now TIR also provides National Support* for all our potential clients to provide them with the best consulting and helpdesk service offered today.

Network Infrastructure Services The era of e-business on demand requires superlative networking capabilities. With this in mind TIR provides its customers with today’s most extensive LAN and WAN topology. We also provide our customers with network management services for the support and maintenance of the organization’s network. The network management services are also applicable for the organization’s existing network. The network topology, regardless of the size and complexity, is customizable to the organization’s infrastructure and resources.

• Provision of Data Centres • Installation of High Precision Air Conditioning • Power Management Organizations with large resources may need data centres to store its large amount of electronic equipment, typically computers and communications equipment. The data center is usually maintained by the organization for the purpose of handling the data necessary for its operations. TIR also has the resources to provide and install high precision air conditioners, along with UPS systems for our customers. We also provide the support and maintenance of the air conditioners and UPS systems, along with onsite warranty of the hardware. TIR also provide power management services, for the handling of the power resources of the organization.

• Security Auditing • Network Firewalls • Antivirus Software • Security Management Security is one of the most important factors in securing the lifeline of an organization. Efficient firewalls and antivirus systems are required to protect the organization from future threats of disasters, hackers and power failures. Preventive planning of such risks may prevent unnecessary loss spent on retrieving and the reconstruction of lost data and information. TIR provides its customers with antivirus systems for each of the network PC and workstations, the installation of firewalls for its network and also the installation of security systems for the organization’s facility.

In the area of supercomputing and high performance computing TIR is in partnership with Silicon Graphics Inc. (SGI). SGI is the world’s leader in high-performance computing technology, dedicated to unleashing the power of human creativity. The company’s systems, ranging from desktop workstations and servers to the most powerful supercomputers in the world, deliver advanced computing and 3D visualization capabilities to scientific, engineering, and creative professionals and large enterprises. In addition, SGI working with reputable software partners, create innovative software for design, Internet, and entertainment applications. SGI provides solutions in several key industries, including manufacturing, government, entertainment, communications, energy, the sciences, and education. b. Virtual Reality Centres In collaboration with SGI, TIR provides services and solutions to create, design, develop and implement (Virtual) Reality Centres. Reality Centres are often the centrepieces of very important reviews in the discovery process as well as the presentation centre of choice. These world class facilities provide the highest realism and performance in a real-time immersed virtual 3-D environment to enable collaboration amongst experts and colleagues to explore, understand, and communicate in ways not possible in the physical world. Reality Centre facilities help you arrive at better decisions with greater speed, efficiency and flexibility. Some of the real-time, highly interactive applications of the Reality Centre in the energy (oil and gas), government and defence, manufacturing and museums and antiquities industries are: • Design review and engineering • Complex data analysis • Critical and/or hazardous training • Sales and marketing • Scientific research and analysis • Education and exploration • Command and control operations